📖 Novo Light — FAQ & Policies 

How Can I Contact Novo Light?

Reach us anytime at ddmediastores@gmail.com.
We’re here to assist with product support, order inquiries, or general questions.

Lost or Missing Packages

Once your order leaves our warehouse, responsibility transfers to the carrier.
Novo Light is not liable for packages that are lost, stolen, or delayed in transit.

For complete peace of mind, we recommend purchasing our optional Shipping Protection Plan at checkout. Without this plan, lost or stolen packages will not qualify for a free reshipment or refund.

Do You Ship Worldwide?

Yes — Novo Light ships worldwide.

• Availability may vary by region and local import restrictions.

• Customers are responsible for ensuring import and use comply with their local laws.

• Novo Light is not responsible for products seized or delayed by customs.

Order Changes & Cancellations

All changes or cancellations must be submitted within 12 hours of purchase.
After this window, modifications are not guaranteed.

If missed, you may request a return once the order arrives (see Returns).

Payment Methods

We accept major credit/debit cards: Visa, Mastercard, American Express, Discover.
Our checkout process is encrypted and secure.

When Will I Get My Order?

• Processing: 1–3 business days

• Shipping: Typically 7–15 business days (varies by country/method)

• Delays may occur due to high demand or customs clearance.

• Orders ship Monday through Friday (excluding weekends/holidays).

Order Not Received?

1. Check your tracking number.

2. If the carrier cannot locate your package, contact us at ddmediastores@gmail.com.

Customs, Duties & Taxes

• EU Orders: We participate in the IOSS system (VAT prepaid).

• U.S., Canada, Australia: Typically no duties.

• Other Countries: Local duties/taxes may apply and are the buyer’s responsibility.

Returns & Exchanges

• You may request a return or exchange within 30 days of delivery.

• Products must be unused, unopened, and in original packaging.

• Due to hygiene and safety, opened or used devices are non-returnable.

To start a return, email ddmediastores@gmail.com with your order number.
Once approved, you’ll receive return instructions.

Defective, Incorrect, or Damaged Items

• Contact us within 7 days of delivery.

• Include photos and your order number.

• We’ll replace or refund promptly.

Refund Policy

• Refunds are issued to the original payment method.

• Allow 7–10 business days after processing (bank dependent).

• Shipping fees and Shipping Protection Plan fees are non-refundable.

Product Safety, Medical & Regulatory

Medical / FDA Disclaimer

• Novo Light products are not medical devices.

• Not intended to diagnose, treat, cure, or prevent any disease.

• Statements have not been evaluated by the FDA.

• Consult a licensed professional before use if you have medical concerns.

FTC Advertising Disclaimer

• Benefits described (e.g., improved skin appearance, reduced inflammation, recovery support) are based on general wellness research and customer feedback.

• Results are not guaranteed. Individual outcomes vary.

Safety & Use Guidelines

• Do not stare directly into LEDs; use protective eyewear if recommended.

• Follow all device instructions for session length, distance, and frequency.

• Stop use if irritation, rash, or overheating occurs.

• Do not submerge or use device near water. Use only approved chargers/adapters.

Contraindications & Precautions

Do not use without medical approval if you:

• Are pregnant or nursing

• Have a history of photosensitivity or take photosensitizing drugs

• Have active cancer or history of skin cancer in the treatment area

• Have epilepsy, seizure disorders, or implanted electronic devices

• Have open wounds, infections, or dermatologic conditions in the treatment area

California Proposition 65 Notice

⚠️ WARNING: This product may expose you to chemicals, including certain plastics and electronic components, known to the State of California to cause cancer and reproductive harm. For more information, visit www.P65Warnings.ca.gov.

Warranty & Product Care

• All products are provided “as is,” unless otherwise required by law.

• Warranty covers manufacturing defects only.

• Excludes: misuse, neglect, improper storage, accidents, unauthorized modifications, or normal wear.

• Third-party accessory compatibility is not guaranteed.

Limitation of Liability

By purchasing and using Novo Light products, you agree that:

• Novo Light is not liable for indirect, incidental, or consequential damages.

• Our maximum liability is limited to the original purchase price.

• You waive your right to participate in class-action lawsuits.

Indemnification

You agree to indemnify and hold harmless Novo Light LLC from claims, damages, or expenses arising from misuse of products, violation of these policies, or breach of applicable law.

Force Majeure / Shipping Delays

We are not responsible for delays caused by carriers, customs, weather, natural disasters, or other events outside our control.

No Resale Policy

Products are for personal use only. Unauthorized resale without written consent is prohibited.

Pricing & Errors

In case of pricing or product information errors, Novo Light reserves the right to refuse or cancel orders placed under incorrect listings.

Intellectual Property

All images, content, and product descriptions are the property of Novo Light LLC. Unauthorized reproduction is prohibited.

Governing Law & Arbitration

• These terms are governed by the laws of North Carolina, USA.

• Any disputes shall be resolved by binding arbitration in Mecklenburg County, NC.

• You waive rights to jury trials or class-action participation.

Severability

If any provision is found unenforceable, remaining provisions remain valid.

Privacy & Data Protection

• Personal/payment info is processed securely and never shared without consent.

• By providing your email at checkout, you consent to transactional and promotional emails. Unsubscribe anytime.

• EU/California customers may request deletion of personal data (GDPR/CCPA compliance).